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The FAQ section

Frequently Asked Questions (FAQ) arelisted questions and answers. It helps you finding answers to questions you askyourself when ordering with Harcour.

This section brings togetherready-made answers to the most common questions already asked by our customers.

It can deal with means of payment,delivery times, reimbursement procedure, etc...


 
What should I do if it doesn’t answer my question ?

Please write us by clicking on the "Ask A Question” button at the top of the page. We'llreply very soon and find with you the best solution to reply to your need.

 
Why should I indicate an affiliated Harcour saddlery during registration ? What's the point ?

The "affiliated Harcour saddlery" is the contact point between you and Harcour. Thank you to indicate your usual Harcour saddlery or the nearest Harcour shop from your home.
The Harcour resellers stores map on our showcase site can help you choose your affiliated Harcour saddlery : www.harcour.fr  > FIND US.

 
Are all products in stock on the website ?

All the articles of the permanent line “The Essentials” are generally available or reordered on time.
When an item is out of stock, it’s still possible to see the product online mais it will be impossible to order it (the size out of stock will not appear or the “Add to Cart” button will be disabled)
Reordering process takes between 2 and 3 months. We usually indicate the reorder date.

 
What payment methods do you accept ?

You have several methods to pay your order :
• Individuals : Secure credit card payment / Paypal
• Professionals : Secure credit card payment / Paypal / Checks / Bank transfer
For more information please refer to the section "Our methods of payment”.

 
When will I received my order ?

Once your order has been validated, your order will be shipped within 2-5 working days.